{"xsrfToken":"3703691b37babd00e1fe35800badee940113774c_lout","branding":{"id":"66","key":"cssp","name":"AJW Customer Service Portal","portalBaseUrl":"/servicedesk/customer/portal/66"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bb5925a7-c31d-4fd0-bdb3-04a1ab1f33f4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDYwNzhiZi1lNjg2LTRlYzItOTAzOC1lZGYyMjZlNTEwM2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJiNTkyNWE3LWMzMWQtNGZkMC1iZGIzLTA0YTFhYjFmMzNmNCI6WyJyZWFkIl19LCJleHAiOjE3NDMxNzY0MTksIm5iZiI6MTc0MzE3NTgxOX0.ZiDf-y_Yugn8ZlojUBlQZoEFIti5HqLro6dDn8NBbw0&client=946078bf-e686-4ec2-9038-edf226e5103a&mode=fit","logoId":"bb5925a7-c31d-4fd0-bdb3-04a1ab1f33f4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the AJW Help Center","sharedPortalName":"AJW Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the AJW Help Center","sharedPortalName":"AJW Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#160606","helpCenterTitleColor":"#42212b","bannerMediaApiUrl":"https://api.media.atlassian.com/file/60e548f3-a5c5-4378-bd93-8ea82961d210/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDYwNzhiZi1lNjg2LTRlYzItOTAzOC1lZGYyMjZlNTEwM2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYwZTU0OGYzLWE1YzUtNDM3OC1iZDkzLThlYTgyOTYxZDIxMCI6WyJyZWFkIl19LCJleHAiOjE3NDMxNzY0MTksIm5iZiI6MTc0MzE3NTgxOX0.pLB7AKaiHZSo5fkcn-C4v7g-yGctZ5Or71rpeX0sB6M&client=946078bf-e686-4ec2-9038-edf226e5103a&height=300&mode=fit","bannerMediaApiFileId":"60e548f3-a5c5-4378-bd93-8ea82961d210","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"66","key":"cssp","projectId":11746,"serviceDeskId":66,"name":"AJW Customer Service Portal","description":"<p>Welcome! You can raise a AJW Customer Service Portal request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/66","reqTypes":[{"id":"934","name":"Amend Order","descriptionHtml":"","callToAction":"Amend Order","introHtml":"<p>Select this if you want to amend Order Priority, Order Type, Order Quantity, Shipping Address or Shipping Method.</p>","icon":11201,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11201","groups":[210],"key":""},{"id":"961","name":"Anything Else","descriptionHtml":"","callToAction":"Anything Else","introHtml":"","icon":11201,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11201","groups":[216],"key":""},{"id":"935","name":"Cancel Order","descriptionHtml":"","callToAction":"Cancel Order","introHtml":"<p>Select this if you want to cancel your order.</p>","icon":11201,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11201","groups":[210],"key":""},{"id":"3144","name":"Invoice Queries","descriptionHtml":"","callToAction":"Invoice Queries","introHtml":"","icon":11216,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11216","groups":[233],"key":""},{"id":"983","name":"Order Payment Details","descriptionHtml":"","callToAction":"Order Payment Details","introHtml":"","icon":11212,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11212","groups":[216],"key":""},{"id":"960","name":"Order Query","descriptionHtml":"","callToAction":"Order Query","introHtml":"","icon":11204,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11204","groups":[216],"key":""},{"id":"959","name":"Part Enquiry","descriptionHtml":"","callToAction":"Part Enquiry","introHtml":"","icon":11208,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11208","groups":[216],"key":""},{"id":"946","name":"Problem with Order","descriptionHtml":"","callToAction":"Problem with Order","introHtml":"<p>Select this if you have any of the following problems with order: Different to what you ordered, Missing items, Order disputes, or want to request a return.</p>","icon":11204,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11204","groups":[213],"key":""},{"id":"965","name":"Submission of US Sales Tax Exemption Certificates/Documents","descriptionHtml":"","callToAction":"Submission of US Sales Tax Exemption Certificates/Documents","introHtml":"","icon":11203,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11203","groups":[216],"key":""},{"id":"1008","name":"Dispute Repair Charges","descriptionHtml":"","callToAction":"Dispute Repair Charges","introHtml":"","icon":11219,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11219","groups":[],"key":""},{"id":"938","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10926,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"1007","name":"Exch/Loan/Late Fee Disputes","descriptionHtml":"","callToAction":"Exch/Loan/Late Fee Disputes","introHtml":"","icon":11218,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11218","groups":[],"key":""},{"id":"1009","name":"Freight, Packing and Handling Charges","descriptionHtml":"","callToAction":"Freight, Packing and Handling Charges","introHtml":"","icon":11220,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11220","groups":[],"key":""},{"id":"1004","name":"Invoice Issues","descriptionHtml":"","callToAction":"Invoice Issues","introHtml":"","icon":11216,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11216","groups":[],"key":""},{"id":"975","name":"New Customer Account Request","descriptionHtml":"<p>If you are on this page, please proceed to <a href=\"https://www.ajw-group.com/login/newcustomer\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.ajw-group.com/login/newcustomer</a></p>","callToAction":"New Customer Account Request","introHtml":"<p>This is a hidden form used in the creation of New Customer Account Setup Request from the AJW Group Website:</p>","icon":11161,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11161","groups":[],"key":""},{"id":"1005","name":"Order Disputes","descriptionHtml":"","callToAction":"Order Disputes","introHtml":"","icon":11217,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11217","groups":[],"key":""},{"id":"943","name":"Order Status","descriptionHtml":"","callToAction":"Order Status","introHtml":"","icon":11202,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11202","groups":[],"key":""},{"id":"944","name":"Paperwork Request","descriptionHtml":"","callToAction":"Paperwork Request","introHtml":"","icon":11203,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11203","groups":[],"key":""},{"id":"1006","name":"PBH Related Charges","descriptionHtml":"","callToAction":"PBH Related Charges","introHtml":"","icon":11216,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11216","groups":[],"key":""},{"id":"1022","name":"Returned/Canceled Order","descriptionHtml":"","callToAction":"Returned/Canceled Order","introHtml":"","icon":11217,"iconUrl":"https://ajw-aviation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11217","groups":[],"key":""}],"reqGroups":[{"id":210,"name":"Amend/Cancel Order"},{"id":213,"name":"Problem with Order"},{"id":216,"name":"AJW Eventory"},{"id":233,"name":"Accounts Receivable"}],"orderMapping":{"210":[935,934],"232":[1008,1006],"231":[1007],"230":[1004],"229":[1004],"227":[1004],"228":[1004],"233":[3144],"216":[959,960,983,965,961],"213":[946]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"84d539d7-e441-3824-8d51-dee8b5ae6225","appLinkName":"System Confluence","appLinkUrl":"https://ajw-aviation.atlassian.net/wiki","spaceKey":"CSSP","spaceName":"AJW Customer Self-Service Portal","spaceUrl":"https://ajw-aviation.atlassian.net/wiki/spaces/CSSP","isServer":false},"labels":[],"projectKey":"ACSP","serviceDeskId":66,"kbLinkDomainURLs":["https://ajw-aviation.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":66,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ACSP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NDYwNzhiZi1lNjg2LTRlYzItOTAzOC1lZGYyMjZlNTEwM2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNzQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMxNzcwMTksIm5iZiI6MTc0MzE3NTgxOX0.wQNfG8HR03DUKGCPt_-hlk48n7s9s9k1HIQuaJ6HtVA","targetCollection":"upload-project-11746","endpointUrl":"https://api.media.atlassian.com","clientId":"946078bf-e686-4ec2-9038-edf226e5103a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"AJW Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ajw-aviation.atlassian.net/wiki","kbLinkDomainURLs":["https://ajw-aviation.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/66?xdm_e=https%3A%2F%2Fajw-aviation.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkOGM3NWU3NmM0ZWQ1NWQyOThlZjQ4ODRmNjExMzJmYzMyZmVhNWQzZjVkZDFkMjZjMzAwNmM4YWMwYmVkZGM2IiwiaXNzIjoiamlyYTpiMjU4NGQ1NC00NTllLTQ4ZDgtYjQzNC0xNjkzM2NmM2RkZDIiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzQzMTc2NzE5LCJpYXQiOjE3NDMxNzU4MTl9.rd0lQNIrPCtdt1hc114LET7izDh5IT0c-Gb4Fw0-NoQ\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6YjI1ODRkNTQtNDU5ZS00OGQ4LWI0MzQtMTY5MzNjZjNkZGQyIiwiY29udGV4dCI6eyJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9hanctYXZpYXRpb24uYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvYWp3LWF2aWF0aW9uLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkFDU1AiLCJpZCI6IjExNzQ2In19fSwiZXhwIjoxNzQzMTc2NzE5LCJpYXQiOjE3NDMxNzU4MTl9.89cpk1IUABkhOFegke6U9vONaW1j65542ghhHSYM5-A\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://ajw-aviation.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://ajw-aviation.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ACSP\\\",\\\"id\\\":\\\"11746\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ACSP\\\",\\\"project.id\\\":\\\"11746\\\",\\\"servicedesk.serviceDeskId\\\":\\\"66\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://ajw-aviation.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:fastrack-jira-app__ajw-rfp-request-form","name":"","html":"<div class=\"ap-container\" id=\"ap-fastrack-jira-app__ajw-rfp-request-form\">\n\n <div class=\"ap-content \" id=\"embedded-fastrack-jira-app__ajw-rfp-request-form\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"fastrack-jira-app\",\n \"uniqueKey\":\"fastrack-jira-app__ajw-rfp-request-form\",\n \"key\":\"ajw-rfp-request-form\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://futr-ajw-rfq.azurewebsites.net/rfp-request-form?requestTypeId=&xdm_e=https%3A%2F%2Fajw-aviation.atlassian.net&xdm_c=channel-fastrack-jira-app__ajw-rfp-request-form&cp=&xdm_deprecated_addon_key_do_not_use=fastrack-jira-app&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0OGI0MWRmYWI5ZjRmMjU5YzBlNGJiN2I2YmUwYjE4MjFiNTgxMGJiZmU3YzM5Njk5M2M3MTdmMDcwOGZiNWUyIiwiaXNzIjoiamlyYTpiMjU4NGQ1NC00NTllLTQ4ZDgtYjQzNC0xNjkzM2NmM2RkZDIiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzQzMTc2NzE5LCJpYXQiOjE3NDMxNzU4MTl9.bs9iK05w_IPNYvzkizB7Z_C0eJ34jUi8XzIMdSPv8OY\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6YjI1ODRkNTQtNDU5ZS00OGQ4LWI0MzQtMTY5MzNjZjNkZGQyIiwiY29udGV4dCI6eyJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9hanctYXZpYXRpb24uYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvYWp3LWF2aWF0aW9uLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkFDU1AiLCJpZCI6IjExNzQ2In19fSwiZXhwIjoxNzQzMTc2NzE5LCJpYXQiOjE3NDMxNzU4MTl9.Vo6iIV6QsYeKNacSCNxaxibUdel30s11KF55c5sqzM8\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://ajw-aviation.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://ajw-aviation.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ACSP\\\",\\\"id\\\":\\\"11746\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ACSP\\\",\\\"project.id\\\":\\\"11746\\\",\\\"servicedesk.serviceDeskId\\\":\\\"66\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://futr-ajw-rfq.azurewebsites.net\",\n \"hostOrigin\":\"https://ajw-aviation.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}